WAVOOJEWELLERS

Official app help centre

Your Wavoo experience, supported.

Get help with your account, jewellery orders, gold schemes and payments—and understand how your information is handled.

Get support Read privacy policy

Support is available by phone, WhatsApp and email

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WAVOO JEWELLERS

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Account & OTPLogin and profile assistance
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Orders & schemesPayment and redemption help

Support

How can we help?

Choose the quickest way to reach Wavoo Jewellers. Please never send an OTP, password, card PIN or UPI PIN to anyone.

↗ CALL US+91 89251 62888

For account, order and scheme assistance.

 ◌ WHATSAPPChat with Wavoo

Send your question with your registered mobile number.

 @ EMAILwavoojewellers@yahoo.com

Best for detailed requests and documents.

Common questions

Quick answers

I did not receive my OTP.+

Confirm that you entered a valid Indian mobile number and have network coverage, then wait for the resend timer and try again. If it still does not arrive, contact Wavoo support.

My payment is pending.+

Do not immediately pay again. Reopen the relevant order or scheme payment to check its latest status. If it remains pending, contact us with the registered mobile number and transaction reference.

How do I redeem a matured gold scheme?+

Open the relevant scheme and submit a redemption request when eligible. Redemption is completed at a Wavoo showroom after verification.

How can I correct or remove a saved address?+

Open My Wavoo, select Saved addresses, and edit the address. You can remove an address using the delete option shown in the address form.

How do I request account or data deletion?+

Use the account deletion form below with your registered mobile number. Your request will be recorded for review; submitting it does not immediately erase the account. Some transaction records may be retained where law, fraud prevention, accounting or dispute-resolution obligations require it.

Account deletion

Request deletion of your Wavoo account.

Enter the Indian mobile number connected to your Wavoo account. We will record your request and send it to the Wavoo team for review.

This is a request—not immediate deletion.

Wavoo may verify your identity before processing it. Records required for completed or disputed transactions, accounting, fraud prevention or legal compliance may be retained.

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Submit your requestNo login or OTP is required.
Enter a valid 10-digit Indian mobile number.
Only your phone number and optional reason will be submitted.

Privacy policy

Clear about your data.

Effective10 September 2026AppWavoo

This Privacy Policy explains how Wavoo Jewellers (“Wavoo”, “we”, “us” or “our”) collects, uses, stores and shares information when you use the Wavoo mobile application and its related services.

1. Who we are

Wavoo is a customer application provided by Wavoo Jewellers for browsing jewellery, managing orders and delivery addresses, joining and paying into published gold schemes, reviewing payment records, and requesting eligible scheme redemption.

2. Information we collect

Information you provide

  • Account information: your name, Indian mobile number, OTP-related verification details and customer identifiers.
  • Profile and delivery information: recipient name, phone number, address label, address lines, city, state and PIN code.
  • Order and scheme information: saved jewellery, cart selections, orders, scheme enrolments, instalments, payment status, receipts, maturity and redemption records.
  • Support communications: information you include when contacting us by phone, WhatsApp or email.

Information collected automatically

  • Basic technical and network information needed to connect the app to our service and diagnose failures.
  • Session tokens and limited app data stored on your device to keep you signed in and make app content available efficiently.
  • Transaction status and references returned by our payment flow. Wavoo does not ask you to provide card PINs or UPI PINs to us.

The current app does not request access to your precise location, camera, microphone, contacts or photo library.

3. How we use information

  • Create and authenticate your account using OTP verification.
  • Show your profile, jewellery catalogue, saved items, orders and gold-scheme records.
  • Process orders, delivery details, scheme instalments and redemption requests.
  • Open secure payment checkout, reconcile payment status and issue transaction records or invoices.
  • Provide customer support, prevent misuse, investigate errors and protect our services.
  • Meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

4. When we share information

We may share only the information reasonably needed with service providers that help us operate Wavoo, including:

  • Payment providers, including PhonePe, to initiate checkout and confirm transaction status.
  • OTP and communications providers to verify your mobile number and deliver service messages.
  • Hosting and technology providers that process data on our behalf to run and secure the app.
  • Professional advisers, regulators or authorities when required by law or necessary to establish, exercise or defend legal claims.

We do not sell your personal information.

5. Storage and retention

Your information may be stored on Wavoo systems and with service providers used to deliver the service. The app also stores session credentials and limited cached data on your device. Signing out clears Wavoo session data stored by the app.

We keep personal information only for as long as reasonably required for the purposes described here, while your account remains active, and for any additional period required for payment records, accounting, fraud prevention, legal claims or other lawful obligations. When information is no longer required, we delete or anonymise it where reasonably practicable.

6. Your choices and requests

You may ask us to access, correct or delete personal information associated with your Wavoo account, or withdraw a consent where processing is based on consent. You can submit an account deletion request using the form on this page, or email wavoojewellers@yahoo.com. We may need to verify that the request comes from you.

Account deletion

Submitting the form records a request for administrative review; it does not immediately wipe your account. Deleting your account may not erase records we must retain for completed or disputed transactions, legal compliance, fraud prevention or accounting. We will explain any applicable limitation when responding.

7. Security

We use reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No electronic transmission or storage method is completely secure. Protect your phone and OTPs, and contact us promptly if you suspect unauthorised account activity.

8. Children’s privacy

Wavoo is not directed to children under 18, and we do not knowingly create accounts for them. If you believe a child has provided personal information through the app, contact us so we can review the matter.

9. Changes to this policy

We may update this Privacy Policy when our services or legal obligations change. We will post the updated version here with a revised effective date. Material changes may also be communicated through the app or another appropriate channel.

10. Contact us

For privacy questions, support, correction requests or account deletion:

wavoojewellers@yahoo.com+91 89251 62888Wavoo Jewellers